We collect basic website visitor information on this website and store it in cookies. We also utilize Google Analytics to track page view information to assist us in improving our website.
We collect basic website visitor information on this website and store it in cookies. We also utilize Google Analytics to track page view information to assist us in improving our website.
Community Healthcaring Kitchener-Waterloo (the Health Centre) is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting requirements under the Accessibility for Ontarians with Disabilities Act (AODA). This commitment is more fully outlined in the Health Centre’s Multi-year Accessibility Plan (2012-2023) here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) is committed to ensure clients and visitors using our services or visiting our site(s) will be able to use their assistive devices within the limits of any applicable health and safety laws or regulations. The Health Centre staff, board members, students and volunteers will seek to provide assistance, where possible, to clients accessing Health Centre services when their personal assistive device cannot be used. This commitment is more fully outlined in the Health Centre’s CG1105 Assistive Devices Policy here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) is committed to communicating effectively with all people. The Health Centre will communicate and provide information regarding its services and facilities in an accessible manner, upon request. When communicating with individuals, Health Centre staff, students and volunteers, the Health Centre will do so in a manner that takes into account differing abilities. This commitment is more fully outlined in the Health Centre’s Accessible Communications Policy here.
The Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) is a provincial act with the purpose of developing, implementing, and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures, and premises. Community Healthcaring Kitchener-Waterloo (the Health Centre) is committed to providing services in a way that respects the dignity and independence of people with disabilities. This commitment is more fully outlined in the Health Centre’s Accessibility Standards for Customer Service Policy here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) welcomes people with disabilities who are accompanied by a support person to all areas of our premises unless that area is not open to the public or third parties. At no time will a person with a disability who is accompanied by a support person be prevented from having access to the support person while on our premises. Full details may be found in the Health Centre’s Support Persons Policy here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) is committed to provide client access to the Health Centre policies that affect client services. This commitment is more fully outlined in the Health Centre’s Client Access to Policies Policy here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) encourages clients, volunteers, and the general public to provide feedback (comments, questions, suggestions) on the organization as a whole or the programs and services we offer. This process is more fully outlined in the Health Centre’s Feedback from Clients, Volunteers, and the General Public Policy here.
At Community Healthcaring Kitchener-Waterloo (the Health Centre) access to primary health care services includes having information and services provided in language that is understandable and meaningful to the people receiving the service. For full details please see the Health Centre’s Interpretation Services Policy here.
Community Healthcaring Kitchener-Waterloo is committed to keeping your personal information safe and private. The Health Centre has a policy that explains how and why we collect and use your personal information. All staff, students and volunteers will only see and use the information they need to do their job. This commitment is more fully outlined in the Health Centre’s Client Privacy Summary Doc – Community Healthcaring Kitchener Waterloo here. Link to pdf document 1.3.10 Client Privacy Summary document – Community Healthcaring Kitchener Waterloo To review the Health Centre’s full Privacy Policy please click here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) believes that clients have a right to be knowledgeable and informed about the Services we offer and provide. Clients, therefore, will be asked to give consent prior to receiving or participating in any services offered and/or provided by the Health Centre. This belief is more fully outlined in the Health Centre’s Consent to Primary Heath Care Services Policy here.
Community Healthcaring Kitchener-Waterloo is committed to ensuring all participants, patients, volunteers, and staff are treated with respect. We encourage behaviours that support the rights and responsibilities of participants, patients, employees, placement students and volunteers. This commitment is more fully outlined in the Health Centre’s Client Rights & Responsibilities statement here.
The Health Centre is committed to serving individuals who live within Kitchener-Waterloo and who do not have a family physician (provider). The Health Centre is dedicated to serving individuals who have found it difficult to find or keep a Provider, recognizing that many social determinants of health may be a causative factor or barrier for the individual to obtain Primary Care elsewhere. This commitment is more fully outlined in the Health Centre’s Eligibility for Primary Care Services Policy here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) is committed to provide a supportive environment where LGBTQ2S+ clients have access to respectful, medically appropriate, and culturally competent treatments and care, and programs and services. Furthermore, the client has the right to considerate and respectful care in a safe setting that fosters the patient’s comfort and dignity and is free from all forms of abuse and harassment, including abuse or harassment based on gender identity or gender expression. This commitment is more fully outlined in the Health Centre’s Right to Primary Health Care Policy here.
Community Healthcaring Kitchener-Waterloo (the Health Centre) Board of Directors expects of itself and its members ethical, responsible, respectful, and lawful conduct. This commitment includes the conscientious use of authority, and appropriate individual and group behavior throughout one’s term as board member. The Board Code of Conduct applies to members in meetings and in public, when acting as a representative of the Health Centre. All board members are expected to conduct business in an environment free from discrimination and harassment, and the board of directors will conform to the legislation set forth in the Canadian Human Rights Act (federal) and the Ontario Human Rights Code (provincial). This commitment is more fully outlined in the Health Centre’s Board Code of Conduct Policy here.
